The UHL Way
We are committed to listening to and involving our staff in all aspects of their working lives. Staff can contribute their ideas in a various ways and we have a number of processes in place to empower our staff to make real changes.
Our Trust values set out how we expect people to behave when they work at Leicester’s Hospitals and we recruit people who hold these values. In 2016/17 we launched the UHL Way – a programme of embedding a culture of continuous improvement across the Trust, which will in turn improve the quality of care that we provide to our patients.
There are three components to the UHL Way:
- Better engagement: Continuing our commitment to a methodology called ‘Listening into Action’ (LiA) and finding out how staff feel through the UHL Pulse Check
- Better teams: Recognising the roles that teams play in making changes to improve patient safety and patient experience
- Better change: Adopting the best in change and improvement methods
These components are supported by the in-house UHL Academy and its team of experts who deliver leadership and organisational development on behalf of the Trust. The Academy offers online or ‘virtual’ access to leadership development programmes, coaching and mentoring as well as support from Organisational Development and Staff Engagement team members during times of change and transition.
Further information can be found on the Trust’s intranet.
Listening into Action (LiA)
Listening into Action is about embarking on a journey to bring about real change by bringing staff and their ideas together and empowering them to take action and to make the changes that they need to make and that we all want to see.
Here is what some of our staff have said about LiA:
“I am so grateful to LiA; it helped me to get my dream job.”
“Our team has really enjoyed our LiA journey and we feel very passionate about completing this and delivering what we set out to do.”
“This was a rewarding experience that has helped us make some sustainable change for the service and the patients.”
“I have enjoyed the LiA process and would definitely recommend it to others.”