Jennifer, Medical Secretary/PA Life stories

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Jennifer, Medical Secretary/PA

What is your current role and what does it involve?

I am a medical secretary and PA to two consultants and one professor. I deal with all the clinic letters and telephone calls from patients, other consultants and junior staff. I also assist the consultants with managing their diaries.

Why did you choose to do the job you do now?

I started this role in 1975 and at that time it was the only job which would fit around my family life.

What do you enjoy most about your role?

It is very interesting. No two days are ever the same.

What training have you had and how has your career progressed?

I was already a typist when I started at the hospital in the chest clinic. I needed to know how to spell medical names correctly, but have had to learn a lot of different terminology since then.

I went to night school to take qualifications in medical shorthand and typing, and have also undertaken a lot of mandatory courses in-house.

I had an eight-year break when I worked in an undergraduate co-ordinating role, organising the medical students and their examinations. When I returned to secretarial work, I came back on the bank and am now on an annual contract.

What motivates you most about working at Leicester’s Hospitals?

Love for the patients and the doctors I work with. I’ve been very lucky with my colleagues.

What are the best things about Leicestershire and the surrounding area?

Wherever you are in Leicester, you are close to the countryside. I am a Leicestershire person and currently live near the racecourse.

For people thinking about joining Leicester’s Hospitals what would you say to them?

They will certainly have to be prepared to work hard, but I would say: “give us a try”. We have a very diverse workforce and everyone gets on very well.

Read more about secretarial and PA roles at Leicester’s Hospitals.

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