Operational managers and leaders

Caring At It's best
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Operational managers and leaders

Running our hospitals is a complex and demanding business and we rely on managers and leaders who relish the challenge of helping our teams deliver caring at its best. Our operational managers have responsibility for the delivery of services across a wide range of clinical and non-clinical specialties, not just supporting their own area but […]

Running our hospitals is a complex and demanding business and we rely on managers and leaders who relish the challenge of helping our teams deliver caring at its best.

Our operational managers have responsibility for the delivery of services across a wide range of clinical and non-clinical specialties, not just supporting their own area but also making sure they link effectively with other teams where needed.

They are supported by specialists in finance, procurement, human resources and quality and risk.

Our operational managers:

  • Are responsible for the day-to-day organising and coordinating of services such as theatre sessions, outpatient clinics and ward rounds
  • Manage teams of clinical staff and other professionals to ensure services are delivered safely and meet our required quality and performance standards
  • Ensure services are delivered within budgetary constraints
  • Support teams in managing and resolving complaints
  • Monitor service delivery so they can anticipate and resolve any problems
  • Plan and implement change as needed.

We support the development of the necessary skills in our operational managers and leaders through access to training and education, including Institute of Leadership and Management courses and the NHS Healthcare Leadership Framework. Find out more here.

As well as ensuring our operational managers can do a great job today, we hope that with our support to grow within the Trust, they will become our senior leaders of tomorrow.

Read Danielle’s experience of being a service manager at Leicester’s Hospitals.

Read Liz’s experience of being an apprenticeship training and development manager at Leicester’s Hospitals.

Read Maxine’s experience of being a general manager at Leicester’s Hospitals.

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