Danielle, Service Manager Life stories

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Danielle, Service Manager

What is your current role and what does it involve?

I am a service manager for specialist medicine. This involves managing the admin teams for three different services – neurology, rheumatology, and stroke. I am responsible for ensuring we achieve and maintain our performance standards and I also manage a budget for the teams.

Why did you choose to do the job you do now?

It just happened! I have been working with the Trust for five years. Two years ago I was working in project management, and an opportunity came up to work with the services I now line manage. In my previous role I felt I was unable have any direct influence over the services, so when this position came available it seemed like a good way to get into the operational side of things.

What do you enjoy most about your role?

I really enjoy working with my teams, building professional relationships and helping them to make the best of their jobs.

What training have you had and how has your career progressed?

Externally, I gained a project management qualification, Prince 2, which helped me to progress.

In-house training has included sickness management and assertiveness training, and I have just recently completed an ILM (Institute of Leadership & Management) course level 2. This has helped me improve my skills as a line manager.

What motivates you most about working at Leicester’s Hospitals?

I think some of our processes are outdated at the moment, and I see a lot of opportunity for development, which gives us considerable scope for improvement and is very rewarding.

It’s a busy place to work and I like being busy.

What are the best things about Leicestershire and the surrounding area?

The countryside – we’re close to the lovely Bradgate Park, which has a river running through it.

The city centre has undergone a lot of regeneration recently, which also makes it a really pleasant place for socialising.

For people thinking about joining Leicester’s Hospitals what would you say to them?

This is a really rewarding place to work and I think we are really good at recognising staff for their work. An example of this is the ‘Star of the Month’ award, which is given to someone who has gone above and beyond their duty each month.

Read more about operational manager and leader roles at Leicester’s Hospitals.

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